Returns Policy
Refunds and Returns Policy
Please choose carefully. We recommend previewing your order before adding it to your cart. If your lights aren't suitable, an exchange or refund may be available under the conditions below.
Conditions for Exchange or Refund
A tax invoice can be provided.
Items are in original condition, including all packaging, paperwork and accessories.
Items such as wall lights, pendants and exteriors must not have been installed.
Goods are returned to the store within 30 days of receiving the items.
Items Excluded From Return
Custom made fittings
Custom cut LED strips
Display items
Special order items that are not part of our standard website range
Please note: the customer is responsible for arranging and paying for return delivery if the wrong light was selected.
Restocking fee: if any damage to the packaging or light fitting has occurred, a 30% restocking fee will be applied.
How to Organise a Return
We will provide you with a refund or store credit equal to the price you paid for the items, less shipping and restocking fees. You are responsible for organising and paying for the return of items to our store.
Alstra Lighting
Unit 2/2 Huntingdale Drive, Thornton NSW 2322
You can return items purchased online to our store, however you must present proof of purchase. Our store staff will assess the items and determine whether an exchange will be offered in accordance with this policy. Any refund or credit given will be less the original postage and insurance costs.
Store credits are valid for 6 months.
Clearance, Made to Order and Special Orders
Regrettably, Alstra Lighting will not accept a return if a customer changes their mind on products classified as made to order, clearance or sale items.
Goods Damaged in Transit
If your goods arrive damaged, please contact us at sales@alstra.lighting with photos within 48 hours of receiving the goods, and we will arrange a replacement item or part to be sent out as soon as possible.
Damaged goods must be returned in the condition received, with all original packaging, accessories and manuals. We may need some items returned to us regardless of their condition, and will require your cooperation in arranging collection via our nominated courier.
